Terms and Conditions

The information presented was compiled from many sources which we consider reliable - direct contacts with the condominiums and hotels, information publicly available, personal on-site surveys, and many other sources also considered reliable. However, we are not responsible for errors or omissions. Any corrections should be forwarded to us and appropriate corrections will be made. All rates indicated are the best available at the time of publication and are subject to change without notice. Rates should be confirmed at the time of reservation. The effective dates of the rates shown are given for each complex. Again, please remember that these are still subject to change.

LISTED RATES

As of publication, we have listed, to the best of our ability, the most current rates available. It is suggested that rates be verified at time of reservation. All rates shown are in U.S. Dollars.

TAX/SERVICE

If you are using our online availability and pricing system, all rates will include 13.42% [13.96% on Oahu] tax/service.

All other rates shown do not include tax/service. Please add this to calculate your total cost.

The tax/service shown includes add-ons, such as room tax, bed tax, credit card service charges, property service and cancellation charges, and other non-specific miscellaneous fees. The tax/service % is subject to change with no notice, even once you have paid in full. Rental car tax/service can be found on the car information page. The State of Hawaii has in the past changed the tax rates with as little as two weeks notice as well as retroactively.

The prices shown for each complex are the published rates or lower from one of the major on-site or near-by management companies. Rates of units obtained from other sources will vary slightly, either higher or lower.

BOOKING & PAYMENT POLICIES

ALL PAYMENTS FOR ALL CONDOMINIUMS, HOTELS AND CAR RENTALS MUST BE MADE TO HAWAII CONNECTION (NOT to the properties). Payment can be by check (only if received 21 or more days in advance), certified check or by credit card. We offer a 3% discount for payment by check. Please deduct the 3% discount when sending payment. We will need a signature before we can disburse vouchers. Late booking fees may apply. Vouchers can only be mailed to the address of record of the credit card holder.

HAWAII CONNECTION is a custom vacation company. As such, all reservations must be paid in full prior to the time of travel. Prepayment, however, should not be confused with non-refundable. If for any reason you should become dissatisfied with the accommodations, you may check-out and request a refund. All refunds will be made to our company and we will forward the refund to you. Minimum stay requirements (which vary from 1 day to 1 week from property to property) will apply. Some properties may have no refund policies even if you are unsatisfied. Waiving of these minimum requirements is at the sole discretion of the property. You should have an understanding in writing from the property at the time of check-out of the refund that will be made. However, refunds can only be made for nights unused. In some instances, unused nights are totally non-refundable. In cases of a dispute of a refund, the decision of management will be final.

COMPLAINTS/PROBLEMS

On the very few occasions when you encounter problems during your stay due to such things as changes in flight schedules, illness, unit discrepancies, etc., you should immediately contact the rental agent. We suggest that, if you are not satisfied or if a refund or other adjustment is promised, you should obtain a clear written understanding of the pertinent agreements. You should give the property every opportunity to rectify the situation. Management companies are committed to do everything reasonable (and in many cases unreasonable) to satisfy your needs. If they are not aware of a problem, they can not solve it. The problem cannot be solved after you have returned IF you have not taken action at the time with the management to rectify the situation. All requests for refunds and/or adjustments must be received, in writing, no later than 30 days after travel is completed. Refund requests received more than 30 days after travel is completed will not be processed. Phoning us does not protect your rights. No refund or rate adjustment can be made for nights used without prior approval.

ACCOMMODATION CHANGES

In very, very rare circumstances, it is sometimes necessary to change or cancel your accommodations. We reserve the right to do so. If this becomes necessary, we will do our best to advise you as far in advance as possible. If we are unable to obtain a suitable accommodation, our liability is limited to a refund of the amount you have paid. We will not be responsible or reimburse you for the loss of enjoyment, disappointment, or expense arising to you from any such cancellation or change.

CANCELLATIONS

We recommend trip cancellation insurance which can be purchased in your local marketplace.

Cancellation policies vary widely with each property. A good general rule is a three night cancellation penalty. We will let you know at the time of booking if a stricter penalty is enforced. A full refund of all monies paid is generally available if cancellation is made 45 days prior to scheduled arrival (Christmas holiday period by October 1). No shows and early departure refunds are solely at the discretion of the management companies. Condominium programs, however, are NOT like hotel programs in that the condominium that has been reserved for you has been set aside. The owner of the unit depends on the reservations for his unit income, and the management company may be required by contractual agreement with the owner to offer no refund. All refund decisions by us are final.

Once you have arrived, any changes requiring financial adjustments (additional payments or refunds) must be made with the local rental agent AT THE TIME THE CHANGE IS REQUESTED. HAWAII CONNECTION can not handle these changes once you have arrived, and you should clearly understand the financial arrangements you have made with the rental agent AT THE TIME THE CHANGE IS MADE. No refunds can be made for nights used.

DEPOSIT

HAWAII CONNECTION requires a 3 night (or more for some properties) deposit with each booking. We will let you know the exact requirements for your specific booking. In general, we require a 3 night deposit within 7 days and full pre-payment 45 days prior. However, we do vary these policies depending upon seasonal issues and property availability.

LEGAL

HAWAII CONNECTION® and CONDOMINIUM CONNECTION® are registered service marks of Condominium Connection in the United States, Canada and New Zealand. No contents from this web site may be used without our written permission. Condominium Connection is doing business as Hawaii Connection.

Hawaii Connection
31255 Cedar Valley Dr.
Suite 316
Westlake Village, California 91362
(818) 879-5665 • (818) 879-5667 FAX


Reservations and Information
Hawaii Connection®
1-800-351-1330 • 1-818-879-5665
FAX 1-818-879-5667
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